If you have been unable to find the information you are looking for, please don’t hesitate to contact our customer service team. For further enquiries, you can reach us via phone, email, live chat and social media messaging. Although all of these platforms are monitored, our response times may vary between them.
At Decking Direct, we aim to provide a well-rounded customer experience by providing expert advice from friendly staff. From planning your purchase to installing and caring for your decking or artificial grass, we are here to help answer any questions or queries you may have surrounding composite decking.
Head to our FAQ’s page for answers to the most common questions that tend to surround composite decking and artificial grass, including all of those that our customers have enquired about. We take note of our customer requests to ensure no time is wasted when it comes to submitting your order.
If you are unsure about anything associated with composite decking, we hope to provide reassurance and certainty to ensure you are confident with your purchase. For those who need more persuading, you can follow us on social media for decking inspiration and more information.
Please bear in mind, we operate with fewer customer service representatives during the weekend so our response times may be longer. 
Email: sales@deckingdirect.com | Phone: 0333 1234 581

Find us at the following location:

Units 1-4,

Lodge Farm,





Instagram: @deckingdirect | Facebook: Decking Direct

Our customer service team can be reached during the following hours:
Monday: 8:30am – 19:00pm
Tuesday: 8:30am – 19:00pm
Wednesday: 8:30am – 19:00pm
Thursday: 8:30am – 19:00pm
Friday: 8:30am – 19:00pm
Saturday: 8:30am – 12:30pm
Sunday: 10am -12pm